Best Customer Support Plugins For WordPress:– Good customer support system plays an important role in delivering value to your clients as well as improves their experience with your brand. With the help of this system, your clients can reach to you easily, can maintain proper communication with you if they are facing any problem and be able to track them easily. So overall it can be said that through good customer support system, you can make the long-lasting impact on your customer.
If you want to implement this system in your website in just a few clicks then you have to take help of WordPress plugins which are easily available in large number. In this article, we are going to present some key features which should be considered while designing customer support plugins for your WordPress website.
Customer support plugins have different shapes and sizes and some of them provide complete support solutions while others mainly focus on offering functionality for specific support channels. There are many customer support plugins for WordPress, some of them are described hereunder-
- WP support plus responsive ticket system– Through this plugin, users become able to add response, ticket support system and can also add FAQs section to their WordPress website. After implementing this system, you can easily get tickets from your customers complete with file attachments. The main benefit of this plugin is that you can customize everything by creating needed fields on the support tickets. Its main features are that customers can attach multiple files at one time, send customized email responses for successfully submitted tickets etc.
- Ultimate FAQ– With the help of this, users can create unlimited FAQs and its categories on their WordPress website. You can add it easily like you add new posts which can only be possible after installing and activation of Plugin. With the help of this plugin, you become able to create FAQ categories and tags to your FAQs. Apart from this, through this plugin, you can get a summary of how many FAQs you have created, how many people are visiting your site and which one is getting high views. Its main feature is that FAQs can be exported easily to spreadsheets and PDFs.
- WP live chat support- Through this plugin, you will be able to add live chat into your website without having the sign up with a third-party service. Once after activation of plugin, you can head over to its setting screen to begin personalizing your live chat support module. Apart from this, it will help you in finding the ways by which you can manage offline messages and surveys.