How to Add Free Live Chat in WordPress?Are you searching for best solution to add free live chat in WordPress? Adding live chat functionality to your website enables you to interact with your visitors. You can talk with them and resolve their issues in real time. This helps you to convenience visitors to purchase your product. Also it allows you to provide faster support to existing customer so they stay loyal with your brand.
Why use live chat on WordPress site?
Customer ever like the company from whom they get quick response to their questions. This will help them to make quick decision to purchase a product or service. As per econsultancy, live chat has highest level of satisfaction among all client service channels. Live chat has 73% satisfaction level where email satisfaction is 61%, phone is 44% and SMS Satisfaction is 41%.
This is an incredible powerful tool to recover carts and improve conversion rate across your website especially if you have an online store. Aside from a powerful tool, also you can use live chat to provide support to existing customers.
Have a look how you an easily setup live chat for WordPress:
How to Add Free Live Chat in WordPress?
Adding Live Chat to WordPress:-
There are many live chat software available in the market but we recommend LiveChat Inc. While WordPress live chat plugin is free. You will need to have paid subscription for live chat service. This is most cost effective solution.
LiveChat Inc’s paid software starts from $16.99 per month but they offer one month free trial for product testing. It’s the best option for small businesses that just starting out. Its worth spending because it helps to grow business.
To get started, visit livechat website to create new account. Next click on SignUp free button at the top-right corner of the screen. This will redirect you to the new page where you have to provide some information such as your name, email and password.
In next step, you have to provide url of your website and purpose for creating livechat account. It can be for sale, support or both. Once done, click on continue to proceed further. Now, provide information about your business. Once you filled all the information correctly click on create account button to complete the process.
Setting up live chat on WordPress website:
LiveChat comes with free WordPress plugin that enables you to add to your website within few minutes. Install & activate livechat plugin. After activation navigate to Live Chat>> Settings.
On Setting page, you’ll have to connect to livechat account by click on “Connect with LiveChat Button”. This will open a popup window where you have to click on signin link and login to your livechat account.
Next, WordPress will ask for permission to access Livechat account from admin area. Press on Allow to complete the process.
On setting page you find some new option. You need to click on ”Hide chat on mobile” toggle box to display live chat on desktop only. Also you can hide chat feature for guest visitors. Now you can visit your site to see the live chat that added to bottom right corner.
You will get notification updates whenever someone uses it to contact you. Then you can interact with them to answer their queries from your account area.