Benefits of using Question and Answer on Products for Magento 2 Module:-
When a customer require some details about an product and the desired information is not available there, then they like to contact the seller with detailed information or store owner or if they don’t get sufficient information about the product they would likely to switch for another similar product with another seller to get satisfaction.
With our Question & Answer on Products for Magento2 we have implement the functionality to ask the question with seller for customers on every product in their store with this module.
Customers can not only ask for a question as well as they can check status of their question approval within their dashboard and also check answers given by the seller on the same place.
The module makes the complete functionality to ask questions about product simple and easy but also the questions & answers will be shown publicly on the particular product page to allow other customers to review the answers and ask if still have their another questions.
Features:
Ask a Question:- Every product page has a button “Ask Question” which activate a drop down question field. Customers who are asking the question has to leave their some contact information, question text & decide that their question is private or public.
Answer Sharing:- Questions and Answer that are made on the product page should be left there and other customers may review it for the similar concern. Visitors of the store can also rate the answers for the help of upcoming customers. Admin can decide how many question and answers will show on a product page. In case the questions are related to multiple product then it will share to the other product pages as well.
Question tracking:-
Customers will get an additional tap on their dashboard for the asking the product questions and displaying other questions & answers.
Get an Answer:-
When a question is approved by the admin, it may be answered by the admin himself or further share to get answers by other customers. Additionally, a number of visitors who made purchasing from the same store will be invited to answer the questions via email.
Notification Option:–
A Variety of questions are available at the customer dashboard to keep everyone up to date with the product information. Admin also notified each registered client about the new questions or answers, status changes. Customers may also get notifications if their help is required to answer a question. Emails are fully customized with direct links and rich content and options to unsubscribe emails etc.
Benefits:-
Saves Time:- Since the questions and answers are broadcasted on the product page, customer & seller don’t need to offer the same questions and answers again. In case the answer needed first hand experience of product then you don’t need to make any research. Just forward the question to the customer who bought the same product.
Building Trust:- Answering questions asked on a product will make customer relationship but displaying those answers on the product page leads you to one more step further. With this way customers will know that there is a person behind it and the store has great customer engagement rate which is strong base for your online store.
Easy Navigation:- No need to guess the question what about customer is asking. All questions & answers made on the same product page.